I got a free CD from a radio DJ at work today. She came in the other day and helped out and I guess I'm a really good sale associate, because I got a free CD. It made me feel really good, not to mention I was a little gitty to meet her, since I listen to that show almost every day.
However, something at work did my make me really mad. I spent roughly twenty minutes helping a costumer look up some sleep pants and then a full pj set, as well as help her a sign up for a car, then I helped her with the full online order. I did not mind, it is my job to help out people. I love doing it. I generally love to help people find what they are looking for. When everything was said and done she told another working how great and helpful I had been, this worker is higher up on the ladder than me and promised to tell our store manager what the woman had said, and she did. Well, I spoke to this other worker later and found out that all our store manager had to say was "Well is she going to fill out our survey?" That was is.
All he cared about was whether or not this woman was going to get online and fill out our costumer serves survey, and hopefully give us a good rating, so that his ratings can go up. He does not care how helpful we are, as long as we get good scores on the surveys. I was hurt to find this out because she is not going to do a survey, because I helped her with an online purchase and those receipts do not print with a survey code on the bottom.
Even if I do not get recognition for helping her out, I still know that I helped her. And it help great when she told me that I was the nicest and most helpful sale associate she as ever met. People like that make me happy. People like that make my days go by faster.
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